Coronavirus Covid-19

We have set up this page to keep our customers informed and up to date on Balmoral’s response to the Covid-19 situation.

As of December 2021, Balmoral are currently not experiencing any interruptions in service.

We will continue to update this page as soon as anything changes.

Following the recent government announcement regarding lockdown, we do not foresee any additional changes within our operation. We will continue with our existing procedures to operate a safe and secure business and our priority is a safe working place for all our staff and customers.

With the unprecedented situation caused by the current global Coronavirus (COVID-19) crisis, Balmoral is taking proactive steps to mitigate and manage risk as the situation continues to evolve.

We have taken a number of precautionary measures to protect our customers and our staff.

For guidance see:

The office staff are currently working remotely.

The normal office phone number 0117 927 7294 will remain as the point of contact for emergency calls 24/7 as usual.

When the office is unmanned staff will be remote working from home and the phone will be diverted to one of the members of staff. All changes can be carried out remotely.

Phones will be diverted to out of hours response outside of normal working hours as usual.

All our staff and mobile engineers are currently following the NHS safety guidelines.

Our email for orders is

Call Outs should be directed to the office number 0117 927 7294  and email above,

Our Contract Managers/Projects can be contacted on their mobile phones.

Pete Jones  07894 109 258

Tom Maggs 07983 159 228

Rob Fantini 07971 297 399

Rob Fantini – Managing Director

Guidance on Key Worker status

New guidance from government issued on 14th April 2020 stating that fire safety works are essential.


The NSI supports calls for fire safety and security personal to be designated as ‘Key Workers’

20th March

The National Security Inspectorate (NSI), the UK’s leading UKAS-accredited Certification Body in the security and fire safety sector, is supporting calls for security and fire safety employees to be classified as “key workers” to ensure their critical role in protecting society can continue uninterrupted during the COVID-19 crisis.

Whilst recent government measures advise the public to work remotely where possible, limit use of public transport and minimise social contact, it is vital private security companies can continue to maintain the daily safety and security of businesses, public spaces such as hospitals, schools, and wider communities.

The private security sector covers a diverse range of services, including Alarm Receiving Centres facilitating police response, security alarm and CCTV systems maintenance, monitoring centres, fire detection, security guarding, cash couriers and key holding services.

NSI supports calls from within the sector to ensure security screened personnel employed by companies approved by UKAS-accredited specialist certification bodies such as NSI and SSAIB, and SIA Approved Contractors, are exempt from any restrictions on using necessary transport links, and so may be able to place their children in school.

NSI Chief Executive, Richard Jenkins commented: “Classifying private security employees as “key workers” will help to ensure the continued delivery of vital services, securing and safeguarding property and the public.  The resources of public security and emergency services are already stretched and it is imperative the private security sector has the freedom it requires to contribute its full part in supporting colleagues in the emergency services at this crucial time.”

further guidance here